Marketplace & Delivery Solutions Operations Manager, Uber Direct

Uber Direct is scaling rapidly in Taiwan, and the Marketplace & Delivery Solutions Operations Manager sits at the center of how our delivery solutions translate into real-world merchant impact. As a key member of the team, you will help shape how merchants adopt, operate, and scale last-mile delivery by combining product operations expertise, marketplace knowledge, and data-driven decision-making.

In this role, you will be instrumental in the local execution of product strategy by collaborating closely with Commercial, Marketplace Operations, and Global Product teams. Your core focus areas will include solution design and rollout, optimizing reliability and performance through strategic marketplace pricing and operational levers, and advocating for local merchant needs.

Key responsibilities in this role include:

• Designing scalable, sustainable, and market-ready delivery solutions that fit merchant operational workflows.
• Leading the go-to-market rollout and adoption of Uber Direct delivery solutions in Taiwan, serving as the local product operations champion.
• Translating merchant feedback and market insights into clear product inputs to influence global product roadmaps.
• Driving delivery reliability and optimizing pricing strategies, dispatching, and matching capabilities in partnership with Global Marketplace Operations.
• Evaluating solution launches and monitoring performance metrics such as completion rate, on-time rate, and cost per trip using quantitative data.
• Partnering with Commercial teams to deliver data-backed insights and leading cross-functional initiatives for continuous improvement.

Basic qualifications for this position include:

• At least 3 years of experience in product operations, business operations, analytics, consulting, or related fast-paced roles.
• Proficiency in SQL and spreadsheet tools such as Excel or Google Sheets for KPI monitoring and data-driven decision-making.
• Strong analytical, problem-solving, and cross-functional collaboration skills.
• Demonstrated ability to design and execute scalable operational solutions from definition through rollout.
• Clear communication skills and fluency in both English and Mandarin for effective stakeholder management.

Preferred qualifications include prior experience working with marketplace or logistics/delivery products, supporting product launches with global teams, and designing merchant-facing solutions such as API-based integrations.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, employees are expected to spend at least half of their work time in their assigned office. Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.