About this job
We are currently seeking a dedicated Customer Service Advisor to join EE in a full-time capacity, based in the Porthkerry, Barry area. This is an exciting opportunity for a customer-focused professional to build a rewarding career with a leading telecommunications brand.
In this role, you will act as the primary point of contact for our customers, delivering exceptional service and support across various channels. You will listen to customer needs, resolve inquiries efficiently, and promote our latest products and services to ensure a positive and seamless brand experience.
Key responsibilities for the Customer Service Advisor role include:
- Handling inbound customer queries via phone, chat, or email with professionalism and empathy
- Diagnosing customer issues and providing effective, timely solutions
- Identifying opportunities to upsell and cross-sell EE products and services
- Maintaining accurate customer records and updating account information
- Working collaboratively with team members and management to achieve performance targets
We are looking for candidates who possess strong communication skills, a natural aptitude for helping others, and the ability to thrive in a fast-paced environment. Previous customer service or retail experience is advantageous, though a positive attitude and a passion for delivering great service are paramount.
This full-time position offers a competitive salary of £18,366 per year. Join our dynamic team at EE and enjoy a supportive working environment with opportunities for professional growth and development.
If you are ready to take the next step in your career and pride yourself on delivering top-tier customer satisfaction, we encourage you to apply for this Customer Service Advisor position today.
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