About this job
Teleperformance is currently seeking a dedicated Customer Expert to join our public sector team in a full-time capacity. We are looking for individuals who possess strong communication skills and a commitment to delivering exceptional service to the public.
This is a permanent, full-time opportunity offering a salary between £30,222 and £30,222 per year, based on a 40-hour work week. The standard working hours are Monday to Friday between 08:00 am and 6:00 pm. Please note that full flexibility to work any shifts within these hours is required.
Key responsibilities and what you can expect in this role include:
- Handling inbound customer queries and providing accurate, professional support regarding public sector services.
- Navigating multiple computer systems and databases efficiently while speaking with customers.
- Ensuring all customer interactions are handled in accordance with quality standards and data protection guidelines.
- Collaborating with team members and supervisors to meet performance targets and maintain high service delivery.
- Participating in ongoing training and development sessions to stay up to date with relevant policies and procedures.
We are looking for candidates who demonstrate patience, active listening skills, and the ability to problem-solve in a fast-paced contact centre environment. Previous customer service or administrative experience is advantageous, though full training will be provided to ensure you are fully equipped for success in the position.
If you are reliable, customer-focused, and ready to take on a rewarding challenge within the public sector, we encourage you to submit your application today to join the Teleperformance team.
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