About this job
Pursuing fairness for the people of NSW, the NSW Ombudsman is currently seeking a dedicated professional for the position of Manager, Complaints Resolution Branch, Clerk Grade 11/12. This is an ongoing, full-time opportunity based in the Sydney CBD, offering hybrid and flexible working options to support a balanced work-lifestyle.
Government agencies touch and impact the lives of the people of NSW every day, and our organization is there to make sure those interactions are fair. In this senior leadership role, you will play a crucial part in overseeing complaint resolution processes, guiding a team of professionals, and ensuring that public sector agencies remain accountable and transparent in their dealings with the community.
The total remuneration package for this role is up to $195,679, which includes a base salary range of $149,739 to $173,174, plus the employer’s contribution to superannuation and annual leave loading.
Key responsibilities typically associated with this role include:
- Managing and leading the Complaints Resolution Branch to ensure timely, efficient, and fair handling of complaints and investigations.
- Providing strategic advice and high-level leadership on complex dispute resolution matters and policy implementation.
- Building and maintaining strong relationships with internal and external stakeholders across the NSW government sector.
- Guiding, mentoring, and developing staff to foster a high-performance culture focused on public sector excellence and service delivery.
- Contributing to the broader strategic goals and continuous improvement initiatives of the NSW Ombudsman’s office.
To be successful in this role, you will bring demonstrated senior leadership experience within a regulatory, public sector, or complaints-handling environment, along with strong analytical, communication, and decision-making skills. If you are passionate about administrative justice, public accountability, and making a tangible difference for the community of New South Wales, we encourage you to apply.
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