About this job
Teleperformance is seeking a dedicated and motivated Team Leader for Customer Service to join our team on a full-time, permanent basis. This role is based in Hillhall, Lisburn, offering an exciting opportunity to lead and support a group of customer service professionals in a dynamic environment.
As a Customer Service Team Leader, you will play a crucial role in managing the daily performance and productivity of a team of Client Executives. You will be responsible for guiding your team to achieve key performance indicators, coordinating workflow, and fostering a positive, high-performing workplace culture. You will also collaborate closely with fellow management team members to ensure seamless operational coordination and service excellence.
Key responsibilities for this position typically include:
- Supervising, coaching, and motivating a team of customer service representatives to meet and exceed performance targets.
- Monitoring team productivity, identifying areas for improvement, and implementing effective action plans.
- Providing ongoing support, feedback, and development opportunities to foster internal career progression.
- Handling escalated customer inquiries and resolving complex issues in a professional and timely manner.
- Maintaining accurate records and reporting on team performance metrics to senior management.
This position offers a competitive salary of £51,332 per year, along with access to great benefits and opportunities for internal career progression within a global organization. If you possess strong leadership capabilities, a passion for customer service, and the drive to inspire others, we invite you to apply and take the next step in your career with Teleperformance.
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