About this job
Aviva is currently seeking a dedicated Claims Handler / Customer Service professional to join the team on a full-time basis in Throsk, Stirling. In this role, you will be part of the Green Flag Rescue team, serving as the calm, reassuring voice our customers rely on during emergency breakdown situations.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting people through stressful and unexpected moments. You will be responsible for handling inbound calls from customers who require urgent assistance, ensuring that help is coordinated quickly, safely, and effectively.
Key responsibilities typically associated with this role include:
- Answering inbound customer calls promptly and professionally in a fast-paced environment
- Managing claims and rescue requests efficiently while showing empathy and understanding
- Liaising with recovery agents, service providers, and internal teams to coordinate prompt roadside assistance
- Accurately recording customer details, incident information, and updates in the system
- Providing clear, reassuring communication to customers regarding expected arrival times and next steps
The salary for this full-time position is £25,558 per year. We are looking for individuals who possess strong communication skills, a high level of patience, and the ability to problem-solve under pressure. If you thrive in a customer-centric environment and want to make a genuine difference when people need help the most, we encourage you to apply today.
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