About this job
We are currently seeking an Enterprise Account Associate to join our team in Sydney. In this important role within a Fortune Global 500 organization, you will play a vital part in maintaining our high standards of customer support and operational excellence.
As an Enterprise Account Associate at UPS, your primary focus will be the resolution of escalated and urgent customer issues. You will investigate and resolve problems involving operational disconnects, as well as systemic service and support challenges, ensuring that our enterprise clients receive timely and effective solutions.
Key responsibilities for this position typically include:
- Investigating and resolving complex, escalated customer service issues in a professional and efficient manner.
- Collaborating closely with internal operational and support teams to identify root causes of service failures and systemic bottlenecks.
- Communicating updates and resolutions clearly to enterprise clients and relevant internal stakeholders.
- Maintaining accurate records of customer interactions, escalations, and resolution steps taken within company systems.
- Contributing to continuous improvement efforts by highlighting recurring operational issues and supporting process enhancements.
To be successful in this role, you should possess strong problem-solving capabilities, excellent written and verbal communication skills, and the ability to manage high-pressure situations with professionalism. A customer-centric mindset and a collaborative approach to working across different departments are essential for thriving in this fast-paced environment.
If you are looking to build your career with a global leader in logistics and supply chain solutions, we invite you to apply for this opportunity in Sydney today.
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