About this job
Australian Payments Plus is seeking a Customer Enablement Manager to join our dynamic team based in The Rocks, Sydney, NSW. In this mid-level role, you will be part of an organisation that is helping to shape the future of payments for Australia, working to deliver greater innovation to the national payments ecosystem for the collective benefit of Australian businesses, government, and consumers.
As a Customer Enablement Manager, you will play a vital role in supporting our clients and stakeholders as they navigate and adopt our payment solutions. While day-to-day responsibilities will naturally align with standard customer enablement and success functions in the fintech and payments industry, your primary focus will be on driving engagement, ensuring smooth onboarding, and fostering strong relationships with our partners.
Key responsibilities typically associated with this role include:
- Guiding customers through the enablement and onboarding process for our suite of payment solutions.
- Collaborating closely with internal teams to ensure seamless service delivery and client satisfaction.
- Serving as a key point of contact for customer inquiries regarding product adoption and usage.
- Developing resources and strategies to improve the overall customer experience and engagement journey.
- Identifying opportunities to support clients more effectively as they integrate our payment innovations.
If you are passionate about the future of payments and looking to make an impact in a forward-thinking organisation, we invite you to apply. Join Australian Payments Plus and help us drive innovation across Australia’s payments landscape.
Apply
Hiring process handled by the employer
