About this job
Teleperformance is currently seeking a dedicated Customer Expert to join our team supporting the public sector on a full-time basis. This role is based in the Throsk, Stirling area, offering a competitive and set salary of £34,828 per year. If you are passionate about delivering exceptional service and supporting community-focused initiatives, this is a fantastic opportunity to build your career with a global leader in customer experience.
As a Customer Expert for the public sector, your day-to-day responsibilities will typically involve handling inbound inquiries, providing clear and accurate information to citizens, navigating complex databases, and ensuring every interaction is handled with professionalism, empathy, and efficiency. You will act as a vital bridge between public services and the community, helping individuals access the support and resources they need.
We are looking for candidates who possess strong communication skills, a high level of patience, and the ability to problem-solve in a fast-paced environment. While specific public sector or contact centre experience is beneficial, we value individuals with a customer-first mindset, a strong work ethic, and a willingness to learn.
Key requirements and details for the role include:
- Commitment to a full-time work schedule, ensuring reliability and consistency for our public sector partners.
- Strong verbal and written communication skills to effectively assist diverse groups of people.
- A professional and empathetic telephone manner capable of handling sensitive situations with care.
- Basic computer literacy and the ability to navigate multiple systems simultaneously while speaking with customers.
Joining Teleperformance means becoming part of a diverse and supportive workforce where your contributions are valued. We provide the necessary guidance and onboarding to help you succeed in your duties from day one. If you are ready to take on a rewarding role where you can make a genuine difference in the public sector, we encourage you to apply today and start your journey with us.
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