About this job
Teleperformance is currently seeking a dedicated Customer Expert to join our team supporting the public sector on a full-time basis in the Kilbarchan and Johnstone area, with a starting salary of £30,829 per year. This is an exciting opportunity for individuals who possess strong communication skills and a passion for delivering exceptional service in a contact centre environment.
As a Customer Expert, you will act as a primary point of contact for public sector queries, guiding customers through processes, resolving inquiries efficiently, and ensuring a high standard of service delivery. This is a full-time position offering a structured schedule, and you will receive comprehensive training to prepare you for success in the role.
Key responsibilities for this role typically include:
- Handling inbound customer inquiries via phone, email, or chat with professionalism and empathy.
- Navigating multiple systems simultaneously to access accurate information and update customer records.
- Providing clear, reliable guidance regarding public sector services and policies.
- Meeting individual and team performance targets focused on quality, efficiency, and customer satisfaction.
- Adhering to security, data protection, and compliance guidelines at all times.
To thrive as a Customer Expert, candidates should possess the following qualifications and attributes:
- Proven experience in a customer service, contact centre, or client-facing environment.
- Excellent verbal and written communication skills with active listening capabilities.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using computers and navigating various software applications.
- A reliable, dedicated work ethic and a commitment to public service excellence.
If you are looking for a rewarding full-time career opportunity with a leading global organization, we encourage you to apply today and take the next step with Teleperformance.
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