About this job
Hays is currently seeking a dedicated professional for a Customer Service / Sales role based in Osasco, Estado de São Paulo. This is a strategic position focused on delivering excellence in customer support and managing the complete order lifecycle, working in close collaboration with internal teams such as Supply Chain, Finance, and Commercial departments.
In this dynamic role, you will play a crucial part in maintaining high standards of service delivery and operational efficiency. Your day-to-day focus will be centered on building strong relationships with clients and ensuring seamless communication across departments to resolve any issues that may arise during the fulfillment process.
Key responsibilities for this position include:
- Managing the complete order lifecycle, from initial receipt through to final delivery.
- Monitoring key performance indicators related to delivery, specifically tracking OTD (On Time Delivery) metrics.
- Actively investigating and resolving operational blocks and bottlenecks to ensure smooth order processing.
- Collaborating effectively with Supply Chain, Finance, and Sales teams to align service delivery with business goals.
- Providing high-quality support to address customer inquiries and maintain satisfaction throughout the service experience.
This opportunity with Hays in Osasco is well-suited for a professional who thrives in a collaborative environment and possesses a strong orientation toward results and customer satisfaction. If you have experience in customer service and order management and are looking to make a strategic impact within a reputable organization, we encourage you to apply and take the next step in your career.
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