About this job
EE is seeking a dedicated Customer Service Advisor to join the Billing Team based in Belfast, operating out of the Mossley, Newtownabbey area. This is a fantastic opportunity for individuals who want to utilize their strong interpersonal skills and life experience in a professional phone-based customer service environment.
In this role, you will be the primary point of contact for our customers, speaking with them over the phone regarding various billing inquiries. Your ability to navigate challenging situations with empathy, patience, and clear communication will be key to helping our customers find effective solutions while delivering a supportive and professional service.
We are looking for candidates who bring valuable life skills and resilience. Whether you have developed your communication abilities through raising a family, years of professional experience, or simply building strong relationships within your community, you already possess the transferable skills needed to succeed with us.
Key responsibilities for this role include:
- Handling incoming customer phone calls regarding billing queries and account inquiries
- Listening attentively to customer needs and providing clear, accurate information
- Navigating challenging or sensitive situations with resilience and professionalism
- Working collaboratively with team members to ensure a high standard of customer care
- Representing the EE brand positively during every customer interaction
This position offers a competitive annual salary of £28,281. If you are ready to make a difference and apply your unique life experience to a rewarding customer service role in Belfast, we encourage you to submit your application today and join the EE team.
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