About this job
Kogan.com is seeking a customer-centric and solutions-focused team member to join us as a Customer Service Representative on a full-time basis. Based out of our office in South Melbourne, Port Phillip, this junior-level role places you at the heart of our operations, helping to drive the everyday Kogan.com experience for our valued shoppers.
As part of our dedicated Customer Care team, you will act as the direct eyes and ears to our customers. Your primary focus will be engaging with customers, resolving inquiries efficiently, and ensuring every interaction reflects our commitment to service excellence. The valuable feedback and insights you gather in this role will directly help us to constantly improve and refine the Kogan.com customer experience.
We are looking for individuals who possess a natural passion for helping others and a strong drive to find effective solutions. While specific day-to-day duties will vary, typical responsibilities for this position generally include:
- Responding to customer inquiries and support tickets across various communication channels
- Investigating and resolving order, delivery, and product-related issues with a professional and positive attitude
- Collaborating with internal teams to relay customer feedback and operational insights
- Maintaining accurate records of customer interactions and resolutions in accordance with company standards
- Striving to meet team performance metrics focused on customer satisfaction and response efficiency
If you are eager to kickstart or grow your career in a fast-paced e-commerce environment and want to make a meaningful impact on how customers experience online retail, we would love to hear from you. Apply today to join the Kogan.com team in South Melbourne.
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