Customer Service Representative – August 2026 Intake
Civica · Middle Park, Port Phillip · 📍 View on map
About this job
We’re Civica, and we help governments deliver critical services for citizens all around the world. From local government to federal government, to education, to health and care, over 5,000 public bodies across the globe engage Civica to help provide critical services to over 100 million citizens.
Civica is currently recruiting talented individuals to join the team at Fines Victoria supporting the Victorian Department of Justice and Community Safety. We are seeking a dedicated Customer Service Representative for our upcoming August 2026 Intake. This is a full-time opportunity located in Middle Park, Port Phillip, offering an annual salary of A$65,025.
In this role, you will act as a primary point of contact for members of the public, delivering professional, empathetic, and efficient support regarding inquiries related to Fines Victoria services. You will help citizens navigate their options, resolve queries accurately, and ensure a high standard of customer satisfaction in alignment with departmental guidelines.
Key responsibilities in this position typically include:
- Handling inbound customer inquiries via phone, email, or other communication channels in a professional and timely manner.
- Providing accurate information and assistance regarding fine management, payment options, and related processes on behalf of the Department of Justice and Community Safety.
- Listening actively to customer needs, troubleshooting issues, and guiding individuals through relevant administrative procedures with patience and clarity.
- Maintaining detailed and accurate records of customer interactions and transactions within the internal database systems.
- Collaborating effectively with team members and internal stakeholders to support smooth operational workflows and service delivery.
To thrive in this role, you should possess strong communication skills, a natural inclination for helping others, and the ability to manage varied inquiries in a fast-paced environment. A professional telephone manner, attention to detail, and a commitment to delivering quality public service are essential.
If you are looking to build your career with a global organization dedicated to public sector support, we invite you to apply for the Customer Service Representative – August 2026 Intake with Civica today.
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