Customer Service Representative (Work From Home)
Teleperformance USA · Burlington, VT
About this job
Teleperformance USA is seeking a Customer Service Representative for a work-from-home opportunity based out of Burlington, VT. In this role, you will serve as a key contributor by acting as the eyes and ears for our team, fielding customer inquiries, and finding innovative ways to respond to varying questions, issues, and concerns in a collaborative and engaging environment.
About Teleperformance: TP is a global, digital business services company delivering advanced, digitally powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways. Through a balanced high-tech and high-touch approach, we make people’s lives simpler, faster, and safer while helping companies adapt quickly to changing needs.
Your Key Responsibilities:
- Handle and carefully respond to all customer inquiries and questions
- Provide excellent customer service through active listening and effective communication
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive and solution-oriented
- Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary
- Track all call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell if required
Qualifications and Competencies:
- High School Diploma or equivalent (College degree preferred but not required)
- Minimum of 6 months of customer service and/or sales experience
- Must be 18 years of age or older and located in an eligible state, including Vermont
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Strong organizational, problem-solving, analytical, and critical thinking skills
- Outstanding emotional intelligence, communication, and listening skills
- Commitment to following established procedures, collaborating with team members, and working within a structured schedule including various shifts
Work From Home and Technical Requirements:
- Minimum subscribed download rate equal or exceeding 15.0 Mbps
- Minimum subscribed upload rate equal or exceeding 5.0 Mbps
- ISP must have no packet loss and a ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
- Proof of internet speed required along with a clean, quiet workspace
Benefits and Perks:
- Paid Training
- Competitive Wages
- Full Benefits including Medical, Dental, Vision, and 401(k)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance USA is an Equal Opportunity Employer supporting diversity and veterans. Join our team and discover a path where your potential can take you anywhere.
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