About this job
TECEZE is seeking a reliable and flexible Field Support Specialist to join our team on a freelance, dispatch, and part-time basis in the Merbein and Mildura areas. In this role, you will act as essential backfill support, stepping in to provide critical on-site technical assistance when our full-time engineers are unavailable or when specific dispatch activities arise.
As a Field Support Specialist, you will be the face of our IT operations in the field, ensuring that end-users receive prompt and professional resolution to their technical issues. This is a dynamic opportunity for an independent IT professional who thrives on variety, problem-solving, and delivering high-quality customer service in diverse working environments.
Key responsibilities for this role include:
- Providing reliable on-site IT support for a wide range of desktops, laptops, and peripheral devices.
- Installing, configuring, and maintaining hardware and software according to established organizational standards.
- Performing IMAC (Install, Move, Add, Change) activities efficiently for various IT assets.
- Handling hardware troubleshooting, component replacements, and basic break-fix tasks as requested.
- Communicating clearly with dispatch teams and end-users to ensure tickets are updated and resolved in a timely manner.
To be successful in this freelance capacity, you should possess a strong foundational knowledge of IT hardware and software support, excellent troubleshooting capabilities, and the ability to work independently when dispatched to different sites. A professional demeanor, strong communication skills, and the flexibility to respond to on-call or intermittent dispatch requests are vital for this position.
If you are an adaptable IT support professional looking for flexible, project-based dispatch work with TECEZE, we encourage you to apply and become a key part of our field support network.
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