Global Operations Associate

At Flexport, we believe global trade can move the human race forward, and our mission is to make global commerce so easy that there will be more of it. We are shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people, helping companies move merchandise across 112 countries.

We are seeking a Global Operations Associate to join our European operations team and support our expansion in France. This role involves an initial period of 4 to 6 months based at our EMEA headquarters in Amsterdam for training on our operational processes, systems, and software, followed by a permanent relocation to Paris.

As a Global Operations Associate, you will coordinate multimodal shipments, drive end-to-end execution, and deliver a first-class customer experience. Your key responsibilities will include:

• Acting on the front line to ensure shipments move on time and handling exceptions appropriately.
• Supporting your team with medium-to-high escalations, complex movements, and tactical touchpoints.
• Assisting with team supervision to ensure high performance, data quality, milestone punctuality, and adherence to internal KPIs and SLAs.
• Following standard operating procedures (SOPs) and contributing to scalable procedures for maximum efficiency.
• Continuously identifying improvement opportunities and acting as a primary point of contact for internal and external escalations.
• Managing daily logistics operations with internal and external partners such as shipping lines, intermodal providers, customs, warehousing, and trucking.
• Operating with a cost-conscious mindset to avoid financial leakages.

We are looking for candidates who bring:

• A successfully obtained BTS GTLA degree or a BA/BS degree in logistics, supply chain, business, or an equivalent field.
• 1 to 2 years of experience as a freight forwarding agent, or working in supply chain, logistics, and/or freight operations in France.
• Knowledge of local port and terminal software systems (such as Ci5, AP+, CargoWise, etc.).
• Professional proficiency in both English and French.
• Strong time management, problem-solving abilities, and a hands-on, process-oriented approach.
• A customer-first mindset with exceptional communication and interpersonal skills.
• Willingness to undertake initial short-term relocation to Amsterdam for the first 4 to 6 months, followed by permanent relocation to Paris.

Flexport is committed to equal opportunity employment. All qualified applicants will receive consideration for employment regardless of background, identity, or protected characteristics.