About this job
Accor Hotels is seeking a dedicated and passionate professional to join the team as a Guest Service Agent (Receptionist) on a full-time basis, located in the vibrant Melbourne CBD. In this exciting role at Sofitel Melbourne On Collins—known as the ultimate luxury hotel escape in the heart of the Melbourne city centre—you will be part of a dynamic team that combines French elegance and modern luxury. You will help curate exceptional experiences for our guests, supporting an environment where attentive service and memorable hospitality meet.
We are looking for individuals who are eager to contribute to a lively hospitality environment and deliver warm, personalized interactions for every guest who walks through our doors. This opportunity is well-suited for candidates at a junior to mid-level seniority who are looking to grow their career within a renowned global hospitality brand and develop their skills in upscale hotel operations.
As a Guest Service Agent, your day-to-day duties will generally include the following:
- Greeting guests warmly upon arrival and managing the check-in and check-out processes efficiently and accurately.
- Handling incoming guest inquiries, providing detailed information about hotel amenities, local Melbourne attractions, and dining options.
- Managing room reservations and processing payments securely using property management systems.
- Collaborating closely with housekeeping, concierge, and food and beverage teams to ensure seamless and coordinated guest stays.
- Resolving any guest feedback or concerns promptly with high levels of professionalism, patience, and empathy.
If you have a genuine passion for customer service, a welcoming demeanor, and a strong desire to work in a luxury hotel setting in the heart of Melbourne, we invite you to apply and start your professional journey with Accor Hotels.
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