Insurance Professional – Sales and Service

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We are seeking dedicated Insurance Professionals to join our office in Phoenix, Arizona, to serve the military community and their families.

This is an incredible opportunity for learning and growth, designed to support individuals transitioning into a new career. We provide a comprehensive, fully paid six-month training program that covers all study materials, class discussions, and instructor-led guidance, alongside paid licensing costs. Following your initial time in the office, you will have the opportunity to work a hybrid schedule with remote days available.

Key responsibilities include:

• Maximizing Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and delivering exceptional service across various communication channels.
• Applying a solid understanding of personal lines insurance to assist members with quotes, binding new business, policy details, billing, payment, and underwriting provisions.
• Identifying and evaluating member needs to consistently provide accurate advice, complete solutions, and detailed issue diagnosis while minimizing transfers and escalations.
• Navigating multiple systems efficiently in a contact center environment while maintaining engaging member interactions.
• Maintaining required Property & Casualty licenses and state registrations, adhering strictly to compliance and risk policies.

Qualifications and requirements:

• High School Diploma or GED equivalent.
• Ability to communicate clearly and professionally by phone and email to process insurance products and services.
• Strong prioritization and multi-tasking skills with the ability to navigate multiple business applications simultaneously.
• Willingness and ability to obtain a Property & Casualty license for your state of residency (study materials and up to three exam attempts provided).
• Customer contact experience in a needs-based sales environment or frequent customer communication experience is strongly preferred, and military veterans and spouses are highly encouraged to apply.

This is a full-time, 40-hour-per-week position based at 1 Norterra Drive, Phoenix, AZ 85085. Work schedules vary to support members seven days a week and may include evening hours and permanent weekend shifts, featuring a 15% shift differential for qualifying hours. The hiring salary range for this position is $46,135 to $48,635 per year, determined by experience and market data.

• Job Category: Sales & Marketing