About this job
Icon Group is currently seeking an enthusiastic and dedicated individual for an IT Service Desk Analyst FT – South Brisbane role. This is a permanent, full-time position based out of the Icon Group South Brisbane Head Office, offering an excellent opportunity to build a career in information technology within a supportive and dynamic environment.
As an IT Service Desk Analyst, you will be the first point of contact for internal users seeking technical assistance. You will play a key role in ensuring that staff receive timely, professional, and effective support for their day-to-day technology needs. While this is a junior, early-career position suited for individuals starting out in customer support or IT, training and guidance will be provided to help you succeed.
Key responsibilities typically associated with this role include:
- Providing friendly and efficient first-level technical support via phone, email, and ticketing systems.
- Logging, tracking, and resolving IT incidents and service requests in accordance with established procedures.
- Assisting with hardware and software setup, user account management, and basic network troubleshooting.
- Escalating complex or unresolved issues to senior IT support teams when necessary.
- Contributing to team documentation, knowledge bases, and IT process improvements.
We are looking for candidates who demonstrate strong customer service skills and a genuine enthusiasm for technology. While prior IT experience is desirable, it is not strictly essential, making this a fantastic entry-level pathway for early career customer support professionals looking to transition into the IT sector.
If you are ready to take the next step in your career with a leading healthcare and services provider, we encourage you to apply for this full-time opportunity in Brisbane today. Join Icon Group and grow your skills in a collaborative workplace where your contributions are valued.
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