Manager, Quality Assurance
DoorDash · Flexible / Remote
About this job
DoorDash is looking for a dedicated and experienced professional to join our team as a Manager, Quality Assurance. This is a vital leadership position within our Customer Experience and Integrity (CXI) organization, where you will help shape the future of customer service operations, influence key stakeholders, and support a seamless end-to-end user journey. Please note that while listed with flexible characteristics, this specific role requires in-office presence at our Tempe, Arizona corporate office, and candidates must live within 50 miles of this location. Periodic domestic and international travel may also be required.
In this hands-on leadership role, you will oversee the daily operations of our CXI QA team, guiding strategy and ensuring high standards are met across diverse workflows. You will design, build, and scale industry-leading Manual QA and Automated QA programs while fostering a collaborative environment built on coaching and professional growth.
Key responsibilities include:
- Leading, mentoring, and developing high-performing people leaders to maximize their impact across teams.
- Designing and executing scalable quality assurance strategies and process improvement projects that boost efficiency and elevate customer satisfaction.
- Partnering cross-functionally with Support, Integrity Operations, and other major stakeholders to solve complex quality issues.
- Monitoring, analyzing, and improving team performance metrics such as productivity, quality, adherence, and retention by utilizing data insights and first-principles thinking.
- Translating high-level company goals into actionable, data-driven execution plans.
We are looking for candidates who bring the right blend of operational expertise and leadership capability. You should meet the following background requirements:
- At least 3 years of people management experience focused on developing and empowering effective leaders through coaching and feedback.
- At least 5 years of experience in Quality Assurance Operations, with a strong emphasis on leading and implementing large-scale QA automation and innovation.
- A proven track record of successfully leading projects, achieving measurable goals, and collaborating in fast-paced environments like start-ups or consulting.
- Strong analytical skills, with comfort in summarizing large datasets using tools like Sheets or Excel to inform business decisions.
- The ability to thrive in ambiguity, navigate rapid change, and maintain a persistent, results-driven mindset.
At DoorDash, we value our people and offer a robust compensation and benefits package. The national base pay range for this position in the United States is $84,000 to $123,500 USD, with exact placement determined by relevant skills, experience, qualifications, and work location. In addition to base salary, eligible employees receive opportunities for equity grants and a comprehensive benefits program that includes medical, dental, and vision coverage, a 401(k) plan with employer matching, paid parental leave, flexible paid time off, wellness benefits, and much more. DoorDash is an Equal Opportunity Employer committed to building a diverse and inclusive workforce.
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