About this job
IHG is currently seeking a reliable and detail-oriented Night Auditor to join the team in Dandenong, Greater Dandenong. Because our hotels never sleep, we are looking for a dedicated professional to provide essential customer service support, balance the books, and perform vital accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
Every day in this role is different, but your day-to-day responsibilities will mostly include:
- Processing payments accurately, including room charges, debit and credit transactions, cash, and cheques in accordance with established procedures.
- Checking guests in and out of the hotel and managing any wake-up call requests efficiently.
- Delivering exceptional customer service to late-night arrivals and ensuring all guest inquiries are handled promptly and professionally.
- Performing essential end-of-day accounting tasks, balancing the books, and preparing financial reports for the overnight period.
- Maintaining the security and safety of the premises and guests throughout the late-night hours.
This is a fantastic opportunity for someone who thrives during overnight hours and possesses a strong blend of customer service skills and financial accuracy. If you are organized, trustworthy, and ready to support a world-class hospitality team through the night shift, we encourage you to apply and take the next step in your career with IHG.
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