Property Adjuster Specialist – Field

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the number one choice for the military community and their families, guided by our core values of honesty, integrity, loyalty, and service.

As a Property Adjuster Specialist – Field based in Asheville, NC, you will work within established guidelines to investigate, evaluate, negotiate, and settle complex property insurance claims presented by or against our members. This position utilizes a virtual-first approach combining technology and desk adjusting, supported by a company vehicle to physically inspect losses within your locally assigned territory, with potential travel for regional claims and catastrophe response.

Key responsibilities include:

• Proactively managing an assigned caseload of complex property damage claims requiring knowledge of claims coverage and potential legal liability.
• Investigating damages through research, analyzing complex policy terms and contingencies, and determining settlement amounts within authority limits.
• Partnering with vendors, internal business partners, and external entities while maintaining thorough and accurate claim file documentation.
• Utilizing advanced estimating technology platforms and virtual inspection tools to prepare claims estimates.
• Supporting workload surges, catastrophe response operations, mandatory on-call dates, and potential travel with minimal notice.
• Ensuring all activities comply with risk, compliance, and state regulatory requirements.

Qualifications and requirements:

• High School Diploma or General Equivalency Diploma.
• Two years of relevant property claims adjusting experience of moderate complexity losses, including writing estimates for dwelling and structural damages.
• Advanced knowledge of estimating losses using tools like Xactimate, alongside a strong understanding of residential construction, property claims contracts, and relevant laws.
• Strong negotiation, investigation, communication, problem-solving, and conflict-resolution skills.
• Ability to travel 50-75% of the year (local and non-local) and support catastrophe duty when required.
• Acquisition and maintenance of an insurance adjuster license within 90 days and 3 attempts.
• Physical capability to lift a minimum of 35 pounds, climb ladders, traverse roofs, work at heights, and crouch or stoop to inspect confined spaces.
• Valid driver’s license and ability to meet safe driving requirements.

Compensation for this hourly, non-exempt role ranges from $69,920.00 to $133,620.00, with paid overtime available and potential pay incentives based on performance. USAA does not provide visa sponsorship for this position.