About this job
The Queensland Government is seeking a dedicated Service Analyst Officer to join the ICT Services Business Engagement team, based in the Brisbane CBD. This is a fantastic opportunity for a junior to mid-level professional looking to build a rewarding career within the public sector, specifically contributing to the operations of the State Library.
In this dynamic role, you will be responsible for delivering essential frontline service desk and end-user support. You will act as a primary point of contact for staff and clients, ensuring that technical issues are resolved efficiently and professional service standards are consistently maintained across the organization.
Key responsibilities in this position typically include:
- Providing responsive technical support and troubleshooting assistance to internal staff and external clients.
- Managing and resolving IT incidents and service requests through established ticketing systems.
- Assisting with the setup, maintenance, and deployment of hardware and software resources.
- Communicating effectively with users to diagnose technical problems and provide clear, actionable guidance.
- Collaborating with wider ICT team members to escalate complex issues and contribute to continuous service improvement.
- Maintaining accurate records of support activities, asset inventories, and recurring technical trends.
To thrive in this role, you should possess a strong customer-first mindset, sound technical troubleshooting abilities, and excellent communication skills. A collaborative approach and the ability to adapt to a fast-paced public sector environment will be key to your success.
If you are looking to apply your technical skills in a supportive and meaningful environment where you directly support information services for the community, we encourage you to submit your application today.
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