Sr. Business Operations Manager, APAC

As a Senior Business Operations Manager for APAC, you will join the Economic Performance team to drive our partnership with Small and Medium Enterprise teams focused on the risk, fraud, and payments ecosystem across the region. Operating at the intersection of data and operations, you will ensure our processes remain robust, metrics are accurately reported and optimized, and we capitalize on new opportunities in the commerce space. Your expertise will be critical in identifying financial leakages, managing live incidents, and providing the data-driven insights necessary to safely scale our cash and payment products.

Your day-to-day responsibilities will include:

• Partnering with Risk & Fraud operations to monitor real-time fraud patterns and risk metrics, identifying anomalies, and implementing immediate mitigation strategies.
• Translating operational challenges into data problems and serving as the primary analytical bridge between Economic Performance and the APAC Ops and Risk Ops teams.
• Owning the source of truth for Commerce KPIs by building and maintaining automated dashboards that track loss rates, false positives, and payment success rates.
• Leading the analytical response during risk or payment incidents, performing rapid root-cause analysis (RCA), and coordinating with cross-functional teams to resolve issues.
• Powering initiatives to improve unit economics by analyzing payment costs, success rates, and user behavior to optimize cash-in and cash-out products.
• Identifying manual gaps in current risk and operations workflows and designing data-driven solutions to automate or streamline processes.

To be successful in this role, candidates will need:

• A minimum of 4 years of experience in an analytical role, preferably within FinTech, Payments, or Risk teams, alongside a Bachelor’s or Master’s degree in a quantitative field such as Engineering, Economics, Math, or Finance.
• Advanced SQL skills, proficiency in data visualization tools like Tableau, Looker, or Power BI, and strong capabilities in Excel (with Python or R experience considered a plus).
• The ability to distill complex analytical findings into crisp, actionable insights for operational stakeholders and leadership.
• High mental agility, comfort navigating ambiguity, and the capability to make data-backed decisions under pressure during live incidents.
• A passion for execution with a deep understanding of the human and systemic processes that generate data.
• Strong judgment, clear communication skills, and the ability to manage high-pressure situations effectively.

Offices remain central to collaboration and our cultural identity. Unless formally approved to work fully remotely, employees are expected to spend at least half of their work time in their assigned office, though certain roles may have different in-office requirements. Please speak with your recruiter to understand the specific expectations for this position. Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.