Sr Onboarding Manager

Uber is seeking a Senior Onboarding Manager to join the Mobility team and ensure a seamless, efficient onboarding experience for Fleet Partners as the business continues to grow. In this leadership role, you will oversee day-to-day onboarding operations, maintain high standards of execution, ensure compliance with operational requirements, and deliver a positive partner experience throughout the entire onboarding journey.

Your core responsibilities will include:

• Leading day-to-day onboarding operations to guarantee a smooth, efficient, and high-quality partner experience.
• Driving continuous process improvements by analyzing onboarding performance, identifying bottlenecks, and implementing changes to reduce cycle times and enhance satisfaction.
• Managing overall team performance, setting clear goals, monitoring progress, providing coaching, and supporting professional development.
• Collaborating cross-functionally with Sales, Operations, Product, Legal, Compliance, and external partners to ensure effective execution and smooth issue resolution.
• Ensuring strict adherence to operational, legal, and regulatory requirements in coordination with internal compliance teams.
• Leveraging data-driven insights and operational metrics to track trends, identify opportunities, and continuously improve onboarding outcomes.

To be successful in this role, candidates should meet the following qualifications:

• Extensive background in operations, customer support, onboarding, or related functions, demonstrating a proven track record of driving performance and process improvements.
• Demonstrated experience in people and vendor management, including performance tracking, coaching, and team development.
• Strong problem-solving and analytical capabilities to identify root causes and implement effective, scalable solutions.
• Experience leading cross-functional projects and working effectively alongside diverse stakeholders.
• A data-driven mindset with the ability to utilize operational metrics and insights to influence business results.
• Native-level Japanese proficiency alongside business-level English proficiency.
• Prior experience in a marketplace, mobility, logistics, or fast-paced technology environment is considered a strong plus.
• Familiarity with CRM and data analytics tools such as Salesforce, Tableau, or Looker is also a plus.

At Uber, offices remain central to collaboration and our cultural identity. Unless formally approved for fully remote work, employees are generally expected to spend at least half of their work time in their assigned office, with certain roles requiring 100% in-office time. Please discuss specific location and workspace expectations with your recruiter during the hiring process. Accommodations may be available based on religious and/or medical conditions, or as required by applicable law.