About this job
Aviva is seeking a dedicated Claims Customer Advisor to join our team in Ocean Village, Southampton. This full-time position offers a starting salary of £25,558 per year, providing a stable and rewarding opportunity for individuals who are passionate about delivering exceptional customer service and making a genuine difference for people during their time of need.
In this role, you will be a primary point of contact for customers navigating private medical insurance claims. Your day-to-day responsibilities will involve listening to customer inquiries with empathy, guiding policyholders smoothly through the claims process, assessing claim details accurately, and communicating decisions clearly and professionally. You will work collaboratively within a supportive team environment to ensure every customer receives prompt and compassionate support.
We are looking for candidates who possess strong communication skills, a natural aptitude for problem-solving, and a genuine desire to help others. While previous customer service or insurance experience is advantageous, a positive attitude, attention to detail, and the ability to manage sensitive situations with care are the most essential qualities for success in this role.
Joining Aviva means becoming part of a well-established organization that values its employees and offers a professional work environment. You will receive comprehensive training to equip you with the knowledge and confidence needed to excel as a Claims Customer Advisor. If you are customer-focused, reliable, and ready to take on a rewarding new challenge in Southampton, we want to hear from you.
Key responsibilities include:
- Handling incoming customer inquiries and claims related to private medical insurance
- Guiding customers through the claims process with empathy, clarity, and professionalism
- Accurately capturing and updating customer information within internal systems
- Collaborating with colleagues and other departments to resolve complex queries efficiently
- Maintaining adherence to company policies, industry regulations, and quality standards
Requirements for the role:
- A strong passion for helping people and delivering high-quality customer service
- Excellent verbal and written communication skills
- Good attention to detail and strong organizational abilities
- The ability to work effectively both independently and as part of a team
- A professional and resilient approach to handling customer inquiries
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