Dutch-speaking Customer Support Representative, Barcelona
Cross Border Talents · Barcelona · 📍 View on map
About this job
Cross Border Talents is currently seeking a dedicated Dutch-speaking Customer Support Representative to join our dynamic team in Barcelona. If you have a passion for helping customers and thrive in a fast-paced environment, we want to hear from you. This is an exciting opportunity to build your career in one of Europe’s most vibrant cities while working with international clients.
As a key member of our support team, you will be the primary point of contact for our Dutch-speaking clientele. Your daily responsibilities will include:
- Managing incoming customer inquiries through phone, email, chat, and automated alerts, addressing user needs efficiently.
- Documenting call details accurately in our call management system to ensure timely resolution and seamless follow-ups.
- Providing clear, professional, and empathetic assistance to resolve customer issues and answer product- or service-related questions.
- Collaborating with team members and other departments to escalate complex issues when necessary.
- Maintaining a high standard of customer satisfaction and meeting quality assurance benchmarks.
To be successful in this role, candidates must possess native or near-native fluency in Dutch, alongside strong communication skills in English to coordinate within our international workplace. You should be comfortable navigating computer systems, managing multiple communication channels simultaneously, and adapting quickly to new tools and processes. Previous customer service or administrative experience is beneficial, but a positive attitude, problem-solving mindset, and a genuine desire to assist others are the most essential qualities we look for.
If you are ready to take on a rewarding support role in sunny Barcelona and connect with customers across the globe, apply today to join the Cross Border Talents team!
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