Customer Success Manager – Korean Speaker
TeamViewer · Adelaide CBD, Adelaide
About this job
TeamViewer is looking for a dedicated Customer Success Manager who is a fluent Korean speaker to join our team on a full-time basis in Adelaide CBD, Adelaide. As part of our growing organization, you will play a crucial role in helping our clients maximize the value of our leading Digital Workplace platform.
At TeamViewer, we provide innovative software solutions that harness the power of AI and shape the future of digitalization. We connect people with technology to enable, improve, and automate digital processes, serving hundreds of millions of users and approximately 645,000 customers globally across all industries.
In this Customer Success Manager role, your responsibilities will naturally involve partnering closely with our Korean-speaking customer base to ensure smooth adoption, driving long-term retention, and fostering strong relationships. You will serve as a trusted advisor, understanding our clients’ business goals and aligning them with our technology solutions.
Key responsibilities for this role typically include:
- Managing the ongoing relationship with assigned enterprise customers to ensure high satisfaction and retention.
- Facilitating onboarding processes and guiding clients through the effective use of TeamViewer’s digital workplace and AI-driven platforms.
- Identifying opportunities for account growth, upselling, and cross-selling in coordination with the sales team.
- Acting as the primary advocate for your clients internally, collaborating with support, product, and technical teams to resolve issues promptly.
- Providing regular business reviews and insights to clients to demonstrate platform ROI and strategic value.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies. If you are passionate about customer advocacy, possess strong communication skills in both English and Korean, and want to help shape the future of digital processes within a global software leader, we encourage you to apply for this full-time opportunity in Adelaide CBD today.
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