Guest Service Agent Lancemore Crossley St. Melbourne
Lancemore Hotel Group · Melbourne CBD, Melbourne · 📍 View on map
About this job
Are you a warm, personable, and proactive professional looking to build your career in the hospitality industry? Lancemore Hotel Group is currently seeking a dedicated Guest Service Agent to join the team at Lancemore Crossley St., located right in the heart of Melbourne CBD within the free tram zone.
This is a full-time, junior-level opportunity ideal for someone passionate about delivering exceptional guest experiences in a boutique hotel environment. As the first point of contact for our guests, you will play a key role in creating a welcoming, memorable atmosphere from the moment they arrive until the time of their departure.
Key responsibilities for this role typically include:
- Welcoming and registering guests in a professional, friendly, and efficient manner
- Managing check-ins, check-outs, and handling guest inquiries and requests
- Providing local recommendations, directions, and assistance with bookings to enhance the guest stay
- Cooperating closely with housekeeping, maintenance, and other hotel departments to ensure seamless service delivery
- Processing payments, managing room accounts, and handling administrative tasks with accuracy
- Upholding the high standards of hospitality and customer service associated with the Lancemore brand
What we are looking for in our ideal candidate:
- A warm, approachable, and customer-first demeanor
- Strong communication and interpersonal skills
- Proactive problem-solving abilities and the capacity to multitask in a fast-paced environment
- A genuine passion for travel, hotels, and delivering outstanding hospitality
- Flexibility to support operational needs in a hotel environment
In addition to working in a vibrant boutique hotel setting in central Melbourne, successful team members enjoy access to exclusive staff benefits provided by the Lancemore Hotel Group. If you take pride in providing exceptional service and want to grow within a respected hotel group, we invite you to apply for this exciting full-time opportunity today.
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