Healthcare Customer Service Representative – Remote
Teleperformance USA · Burlington, VT
About this job
Teleperformance USA is seeking a dedicated Healthcare Customer Service Representative for a remote opportunity based out of Burlington, VT. As part of a global, digital business services company, you will act as the eyes and ears for our team by fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns in a collaborative and engaging environment.
Your responsibilities in this role will include:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues while escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues and upselling if required
To qualify for this position, candidates must meet the following requirements:
- High School Diploma or equivalent (a college degree is preferred but not required)
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and general knowledge of Windows-based systems
- Must be located in an eligible state, including Vermont
Because this is a work-from-home position, applicants must also meet specific home office and internet criteria, which include maintaining a clean and quiet workspace, providing proof of internet speed, and having a subscribed download rate of at least 15.0 Mbps and an upload rate of at least 5.0 Mbps with no packet loss and a ping under 50ms (Satellite, Mobile Data, P2P, or VPN connections are not permitted).
Working with Teleperformance USA includes comprehensive benefits such as paid training, competitive wages, full medical, dental, vision, and 401(k) benefits, paid time off, and employee wellness and engagement programs. We are committed to providing an inclusive environment focused on work-life balance and continuous professional growth.
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