About this job
The Public Transport Authority is currently seeking an experienced ITSM Process Coordinator to join our team on a full-time basis in the Perth CBD. If you are someone who enjoys improving the way technology services are delivered and making a real impact behind the scenes, this is a fantastic opportunity to contribute to our organization’s technological efficiency and service delivery.
In this varied role, you will help drive service excellence across several key IT disciplines, including Change, Major Incident, Problem, Release, and Configuration Management. You will play a vital part in supporting the continuous improvement of IT Service Management (ITSM) processes, coordinating configuration and software asset management activities, and contributing to ongoing operational success.
To be successful in this position, you should bring a strong background in IT Service Management and a collaborative approach to working with technical and non-technical stakeholders. Your day-to-day responsibilities will typically involve:
- Coordinating and supporting core ITSM processes such as Change, Major Incident, Problem, Release, and Configuration Management.
- Assisting with configuration and software asset management activities to maintain accurate records and compliance.
- Identifying opportunities for continuous improvement within existing IT service frameworks and workflows.
- Collaborating with internal teams and service providers to ensure seamless technology service delivery.
- Contributing to the ongoing enhancement of ITSM documentation, reporting, and process maturity.
This full-time opportunity is based in the heart of the Perth CBD, offering a dynamic work environment where your contributions will directly support vital public transport technology infrastructure. If you are ready to bring your ITSM expertise to a supportive and impactful organization, we invite you to apply.
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